Frequently Asked Questions

Most Asked Questions

Questions about your appointment? You may find an answer below. 

Is there free parking nearby?

Yes, There are two public car stations nearby (3 min walk) from the practice these car stations are located on Brown St in Ashfield and offer 2 hours free parking. There is also 2 hours free parking at Ashfield Mall which is just across the main road in Ashfield (across Liverpool Rd).

Can I claim on my dental insurance on the same day as my visit to the dentist?

Our practice is HICAPS ready. If you have a dental health fund, we can swipe your card and claim your rebate straight away. This saves a trip to the health fund office and means you only pay any gap fees on the day.

What is the Child Dental Benefits Schedule?

The Child Dental Benefits Schedule (CDBS) is a dental benefits program for eligible children aged 2–17 years that provides up to $1,000 in benefits over two years to the child for basic dental services. Visit the Department of Human Services website for more information about the program. You can also check your child’s eligibility and CDBS balance through your Medicare online account at MyGov, or by calling 132 011

Are you open Saturdays?

Yes, We are open selected Saturdays for patient convenience. Please call our friendly staff or contact us online to find out more.

Do you accept private health insurance?

We accept all major Australian health funds and have the HICAPS claiming system in operation meaning you should only have to pay the gap amount. We also currently have provider agreement in place with BUPA.

How long does my first appointment take?

We like to allow about 45 minutes for your first appointment. Please remember to arrive a few minutes early to ensure we have all your information to get started.

Do I need a referral?

You do not need a referral from your General Practitioner for any of the dental procedures offered at our practice.

Does Ashfield Dental Centre have payment options?

We accept cash and Mastercard / Visa. We also have other payment options including ZIP and SmileRight, so talk to our team about how we can assist you with payment options to help you get the smile you want. Find out more about payment plans here.

What are the waiting periods for an appointment?

Usually we are able to book you in within the next week, but please book in advance as we might be quite busy especially during holiday periods, Saturdays and late afternoons. Contact us for more information or click here to make a booking online.

What if I have an emergency?

We understand that you need priority when you have a dental emergency, which is why we try to keep some space available in our schedule for last-minute visits. Please call our friendly team if you feel you require an emergency appointment and we will schedule you in accordingly to address your urgency.

Find out more about emergency dental help here.

Scroll to Top